Frequently Asked Questions
 
EA Laboratory has been in business for over 6 years and employs the best experts in the field. We invite you to read more about us in the About Us page. We love what we do, and what we do is analytical chemistry, tailored to cannabis and cannabis products! We continuously improve the accuracy and scope of our analytical methods, to better understand the variety of products on the market. We love data and error analysis! We never hide any test results from our clients. We believe that truth in numbers is ultimately good for all of us in the industry, and our existing clients appreciate these standards. Do not hesitate to contact us if you are interested in further technical details of analytical testing. We're here to help!
Batches of plant material and cannabis products intended for retail sale must be submitted through a licensed distributor. But first, you will need to register your batch using Confident Cannabis, and assign it a traceable batch ID. Registration is free. The distributor will let us know as soon as your batch is ready for sampling. Our trained lab staff will remove a small, representative sample from your batch for testing.

Batches not intended for retail sale do not need to be submitted through a distributor. Samples of non-commercial batches can be submitted directly to us, as a routine way to monitor and control the quality of your production or manufacturing process. If you have not tested with us before, please contact us first.
Generally, you can expect test results in 5-7 business days from the time the batch is ready for sampling. We will notify you if we cannot meet the expected turn-around time, with standard options.
All the required tests for commercial batches intended for retail sale are offered in a single testing package, called the Compliance Package. Currently, the California Bureau of Cannabis Control requires the following tests on all commercial batches in their final form: cannabinoid potency, moisture content (cannabis flower only), residual solvents (edibles, extracts and concentrates only), pesticide screen, microbial impurities and homogeneity test (only for certain edible products: more on this below). The terpene test is also required for any product where the label or advertising claim mentions terpene content. For non-commercial samples, single tests or customized test packages can be ordered via Confident Cannabis.
The Compliance Package for extracts includes, for example, the residual solvents test, which is not done on flower samples. Edible products present a considerable challenge during sample preparation. Additionally, butter and fats present extra challenges during testing, as these ingredients in edibles can interfere with the components for which we test. Therefore, the additional costs associated with research, development, and sample preparation are automatically built into the testing price for this type of product.
Batches of cannabis flower that fail any of the required tests other than moisture content, cannot be released for retail sale and must either be destroyed or remediated, if possible, and retested. Flower samples that fail moisture content (13 wt % maximum) can be remediated by further drying. Extracts and concentrates which fail testing can be potentially remediated, depending on the type and nature of failure. Batches of edible products which fail testing must be destroyed.

Important: Our methods are advanced and their testing capabilities often exceed the minimum reporting requirements set by regulations. Improved capability of our test methods is one way to stay ahead of ever-changing regulations. For example, we screen for additional common residual solvents used in modern extraction processes. We also screen for many common pesticides including the pesticides on the required list. Note: we may not and will not fail your sample if we detect any additional impurities that are not on the required list: we will, however, report the complete results Confident Cannabis test report.
There are many variations of this question. Naturally, our official policy is to not accept gifts from our clients. There are 2 main issues at stake. The first is a potential or expectation for preferential treatment. This is a slippery slope, and if regulatory bodies suspect preferential treatment, they may also suspect cooked results and may even revoke our testing license. The second issue is chain of custody and sample control. If the gift is a sample of your product, it probably means that it is in the same form as our officially registered samples of your product. In a small lab, this may be construed as poor control of sample inventory.
Because of strict testing and reporting requirements, we are not allowed to conduct repeat testing on the same sample of the same batch and simply overwrite the original test result with the new result. However, the same batch may be retested, if you make a formal request, in writing or by email. Remember: we are certainly on your side, and we will offer our best interpretation of a suspect result, and recommend a path forward. If you decide on retesting, we will initiate a formal investigation of the suspect result, and we will need to bill you for the subset of tests to be repeated. If the new result is consistent with the original, the original result will remain as the officially reported result. If the retest yields a new result that is substantially different from the original, we will update the reported result and offer a fair compensation as a result of our error. All significant discrepancies in test results are investigated internally, according to our quality assurance protocols. Keep in mind that any batch can be submitted for testing in multiple replicates, from the very beginning: simply register and pay for multiple sample IDs from the same batch. We will take the corresponding number of test samples and treat each one as a discrete sample, as if it came from an entirely different batch, with a separate preparation and analysis.
Your batch cannot be legally released to you by the distributor until the test results are officially reported. We may not release test results for any samples that have not been paid in full. When you register the batch for testing in Confident Cannabis, you acknowledge that you have read these terms and conditions, agree to pay the amount presented prior to sample submission, and agree to not seek refunds for samples whose results do not meet your expectations.

For most cannabis flower and products we report total available cannabinoids in weight percent and mg/g. To arrive at the content value, we add together the content of physiologically active neutral cannabinoids and the content of their inactive acid forms. Before addition, the content of cannabinoids in acid form is multiplied by the appropriate correction factor to account for mass loss which occurs during conversion to the active form.

We not only report the total cannabinoid content based on dry weight, as required by law, but also the cannabinoid content on as-is basis, which we believe is more representative of actual potency of the product as it is consumed under normal circumstances. Additionally, we will report to you the actual moisture content found in your cured flower sample. The moisture content accounts for the difference between cannabinoid content on dry weight basis vs. cannabinoid content on a weight basis, i.e. uncorrected, or as-is.

For certain products alternative units may be more appropriate for dosage and labeling, and may depend on how the serving is specified. For example, milligrams per milliliter is appropriate for tinctures, where one dosage serving is 1.5 mL (volume of typical dropper). Milligrams per unit is appropriate for packaged edibles. If you know which units you need, please indicate so in the comments section during the sample submission, and we will accommodate if possible. If you’re not sure and would like us to make a recommendation, don’t hesitate to contact us. Bear in mind we will still report the test results of any product in the units required by California state law in addition to the units you request.

We prefer the form which is easy to sample. We do not interpret “final form“ to mean packaged form. Final form means no further processing. In many cases, packaging may not even be part of your manufacturing business. Please contact us if you are unsure

Batches of flower may be packaged, although this is not a common practice. We anticipate that most commercial batches of flower will not be in a packaged form for sampling at the distributor.
For batches of extracts and concentrates, it depends. If your final retail container is a cartridge or syringe, we strongly prefer, and may even require, that your batch NOT be packaged, as it may be impossible for us to open the container to extract a test sample of required size. On the other hand, shatter, rosin and other brittle or flaky extracts are best sampled as container units, such as 1-gram jars, if that is their intended retail packaging.
Batches of edibles, topical products, oils and liquids, almost certainly must be packaged. Edibles should be wrapped or sealed in packaging, primarily for sanitary reasons.
Batches of creams and topical product of sufficiently thick consistency do not necessarily need to be packaged, but we expect that in most cases this type of product will be supplied packaged in small tubes, or similar containers.
Batches of oils, tinctures or liquids must be supplied packaged, in most cases.
No, this is probably a bad idea. If you label your product with a certain label, you are much more likely to fail the test. For example, if the label contains a certain cannabinoid content as a percentage, say, 80 % THC, and we find 70% THC, we will be required to fail the batch. Even generic label claims, such as “pesticide free” or “contains terpenes X and Y” are a recipe for potential failure.
Yes, please check out our Testing Services page. The terpene content test is not a required test (generally the test would only be required to confirm a label claim), but our staff has substantial expertise in this type of screen. Please note that we only conduct terpenoid content tests on cannabis flower and concentrates, with rare exceptions. We do not accept edible or topical samples for terpenoid testing because in most cases other ingredients interfere with our testing equipment. Enhanced biological testing is also available: please consult our Cannabis Testing Services link at the top of the page.
Starting in July, the Compliance Package will be augmented. The additional tests required for samples from cannabis harvested or cannabis products manufactured after July 1, 2018 will include the test for contamination by Foreign Materials. The residual solvents and pesticides screen tests will remain, but the number of contaminants we screen in each test will increase. Starting in 2019, additional tests will be required: mycotoxins content, heavy metal content, terpenoid content (in certain cases) and water activity.

Please be advised: the costs associated with development and implementation of these new or expanded tests, will, unfortunately, entail a higher price for the Compliance Package.
Possibly. The homogeneity test is required by law on some edible batches when it carries a label claim of more than 1 serving per packaged unit. Please see our Testing Requirements Blog for additional information. If you do not package edible product to exceed 1 serving per retail package unit, that product is automatically disqualified from the homogeneity test. Of course, how you package your product for retail is entirely up to you.
Absolutely. EAL agrees to not share preliminary test results with any outside parties, prior to posting them into Confident Cannabis (CC). Once test results are posted into CC, EAL cannot guarantee confidentiality of results, even if the final test report in CC has not been approved. Please consult with Terms and Conditions of Confident Cannabis to ascertain confidentiality of information entered into that database. EAL agrees not to share any details about you, your name, address and samples to other clients. Limited details about clients may only be disclosed with the client’s consent to our affiliates for marketing purposes.
EAL has internal capacity to conduct all the tests in-house. However, unforeseen circumstances, for example equipment malfunction, do arise. Therefore, EAL reserves the right to send the test sample to a vetted contractor test lab to conduct the test. If a third-party contractor conducts the testing, EAL will still be responsible for the quality of work and will review the test results, prior to submission of the final test report.

In all cases where our contractor lab performs the work, EAL will inform you before the testing begins. You agree to inform us within 24 hours, if you refuse that the particular test or set of tests be done by the third-party contractor. If we do not hear from you within 24 hours, we will assume your consent. If you do not agree that a vetted contractor performs a particular test, and the test is part of the Compliance Test package, the only recourse is to wait until our lab can perform the test in-house (we will let you know how long we anticipate under the circumstances). For single tests and non-commercial samples, you have an option of canceling the test for a refund.
The law requires us to welcome, track and address customer feedback and to keep track of complaints. Please provide the feedback in writing or by email by visiting the Contact Us page, with the word “feedback” in the subject line. If you have a complaint, other than a suspect result, please send us an email, indicating the basis of the complaint. Please specify the particular sample and batch ID numbers, if applicable. We will make our best effort to reply to any complaints within 48 hours. Frivolous or malicious complaints, or those left only via voicemail, without a sound basis will not be addressed.
We welcome client visits to foster transparency and trust. Please contact us by e-mail or in writing to schedule a visit. Your visit will be supervised by one of our employees, who can answer your questions and concerns.

EAL is a laboratory, which contains chemicals and equipment, posing potential health and safety risks. We will make our best effort to ensure your safety and satisfaction during your visit. You agree to comply with our safety signs, regulations and instructions during your visit. You agree not to hold EAL accountable for any incidents or our inability to provide all information you may seek due to privacy and confidentiality reasons.

Please note, you may be required to sign a visitor log record, and agree to provide accurate information (name, business affiliation and contact phone). The California Bureau of Cannabis Control and other regulatory authorities may request to see all our records, including the visitor log records.